Refund policy

Parts & Supplies Return Policies

Return Policy for Stocked Items: Eligible items can be returned within 60 days of delivery if they are in unopened original packaging and have not been installed or used. Returns made within the first 30 days will incur no restocking fee. Returns between 31-60 days will incur a 30% restocking fee. Items cannot be returned after 60 days. Returns not meeting these conditions will not qualify for credit.
Return Policy for Electronic/Electrical Stocked Items: All electronic and electrical items can be returned within 60 days of delivery if they are in unopened original packaging and have not been installed or used. Returns that do not meet these conditions will not qualify for credit. All items that do come back are not put in Fixitguyboston.com’s stock and are returned to the manufacturer for inspection for refund. Items cannot be returned after 60 days.
Return Policy for Non-Stocked Items: For items non-stocked by Fixitguyboston.com, returns must be made within 30 days from the delivery date. All non-stocked items will incur a 30% restocking fee. It’s important to note that returns must be in resalable condition.
Electronic/Electrical Parts Return Policy: Certain electronic parts that are specifically programmed to your machine’s model and serial number are not returnable or exchangeable.
Restocking Fee: Orders may be subject to a 30% restocking fee at the discretion of the manufacturer, in accordance with their policies. However, if the item is stocked by Fixitguyboston.com and returned within 30 days in resalable condition, no restocking fee will be charged.
Damaged Product Reporting: We require customers to report any damage within 5 business days of receipt. This enables us to promptly initiate the necessary procedures with the courier and adhere to their deadlines for damaged packages.
Courier Investigation Requirements: In the event of damaged products, it’s imperative to retain the original box and packaging for shipping courier investigations. Failure to comply with this requirement may void the return or credit process.
To Know If We Stock an Item: The availability of an item will be clearly indicated on our website’s parts listing page as "In Stock," along with the exact quantity available in our warehouse at the time of viewing.
Important Notes About Incoming Returns:

Fixitguyboston.com does not do exchanges for any order.
All items to be returned must be preapproved.
Returns must include the Return Merchandise Authorization (RMA) Number on the package or shipping label.
No refunds will be given for shipping charges, handling fees, or state fees under any circumstances unless an error is made by Fixitguyboston.com.
Once the item is received please allow 7-10 Days for our team to process your return.

How Do I Return Something I’ve Purchased on Fixitguyboston.com?

To facilitate the return of a part or supply, please complete our Returns & Refunds form accessible via our Contact Us Page. Following submission of the form, kindly allow a window of 24-48 hours for our dedicated team of parts and supplies specialists to respond. They will promptly provide comprehensive guidance regarding your available options for returning the product, including its eligibility for return.

It is required that you report damage to any products received within 5 business days. This enables us to promptly notify the shipping courier and address any issues arising from transit-related damages. Please ensure retention of the original packaging and box, as these are essential for initiating a courier investigation. Failure to maintain these components may hinder the completion of the process, thereby potentially voiding any potential return or credit.

Please be sure to read our Returns & Cancellations policy thoroughly before requesting a return.

Do I Pay Shipping For Parts or Supplies I Return To Fixitguyboston.com?

If a part or supply was shipped incorrectly (i.e you ordered part # 123456 and we shipped 123411), then we would send you a free return label or let you know what to do with the item. Any part that is called in for warranty, customer is responsible to pay for return shipping for the defective part. Manufacturers' policy do not pay for warranty shipping.

Parts & Supplies Warranty Policies

Replacement Parts Warranty: Please note that we can only provide warranty coverage for replacement parts purchased directly through our website at Fixitguyboston.com. Parts that fall under your original manufacturer’s warranty must be addressed through the original equipment dealer from whom you purchased the machines, as we are unable to process warranty claims for those items.
Warranty Information: All products listed on our website will follow the warranty specifications designed by the manufacturer. If you have received a warranty replacement part, this nullifies the return policy.
Warranty Exception for Obsolete Items: If a purchased item becomes obsolete or is deemed no longer available by the manufacturer while still within its warranty period, the warranty will expire on the date the manufacturer discontinues the part. The manufacturer has stated that they do not issue credits or warranty coverage for items that are no longer available. As a result, Fixitguyboston.com is also unable to provide any credit toward the warranty, as the manufacturer does not offer reimbursement.

How Do I Warranty Something I’ve Purchased at Fixitguyboston.com?

To facilitate the return of a part or supply, please complete our “Warranty Requests” form accessible via our Contact Us Page under “Warranty/Returns”. Following submission of the form, kindly allow a window of 24-48 hours for our dedicated team of parts and supplies specialists to respond. They will promptly provide comprehensive guidance regarding your available options for returning the product, including its eligibility for return.

Please be sure to read our FAQ Returns & Cancellations policy thoroughly before requesting a warranty.

Parts Shipping Info & Policies

Carrier Claims: If there is a problem with your shipment or it appears to be lost, please reach out to us through our “Contact Us” area. We strongly recommend allowing us to open the claim on your behalf, as the shipper, so we can work directly with the carrier and involve our representatives to help expedite the process. If you choose to file the claim yourself, we may have limited ability to assist or influence the outcome once the investigation is underway.
Delayed Order: If your order is delayed due to an issue with the shipping courier (USPS, UPS, DHL (International), or LTL Freight), we're not responsible for any compensation due to issues amongst the couriers.
Damaged Order: If a product arrives damaged, you must keep the original box and packing so that we can schedule an investigation within the courier. All shipping couriers will not accept any claim if original box and packing have been discarded. You have 5 Business Days to report any issue or damages so we can properly claim it with the MFG or shipping courier.
Shipping Refunds Notice: Fixitguyboston.com cannot refund shipping charges for delays beyond the control of UPS/USPS/DHL. This includes but is not limited to: refusal or unavailability to accept delivery, natural disasters, acts of God, terrorism, war, customs delays, insufficient customer information, hazardous materials issues, government regulations, civil unrest, labor disputes, transportation or communication disruptions, and severe weather.

What Forms of Payment Does Fixitguyboston.com Accept?

Currently, we accept Visa, MasterCard, and American Express as valid forms of payment. However, please note that we do not facilitate Cash on Delivery (COD) transactions, accept personal checks, or support Electronic Benefit Transfer (EBT) cards as means of payment.

Can I Cancel My Order after I've Placed It?

Orders may be cancelled prior to shipment. Once an item has shipped—either to our distribution center or directly to you—it is no longer eligible for cancellation.

Please note the following exceptions and conditions:

For eligible orders over $300, a 3% cancellation fee will apply.
Orders cannot be cancelled over the phone. If you call our team, we will kindly direct you to submit your request online, as cancellations can only be processed through our official Order Cancellation Form.

Our team typically responds within 24–48 business hours.

To cancel an order, please submit an order cancellation request through our Contact Us form.